Credit Card Processing F.A.Q.

Do I need a credit card swiper ?  No, using the Inventek™ POS Software you can manually type in the credit card numbers and the expiration date, but this introduces errors, slows down the process and costs you more!  When a card is processed manually, X-Charge will extract a little more money for the transaction than ones where the card is swiped.  So get a card swiper!!!

 Do I need a special printer ? Not really.  The Inventek POS software will print a credit card receipt on the Epson receipt printer that comes with your POS.

 Do I need a Pin Pad ? No,  If you swipe a debit card and it has a Visa, Master card or American Express logo, the Inventek™ POS software will detect this fact and charge it as a credit card process. 

Are there setup fees through X-Charge ?  There are NOT any setup fees for the typical installation through X-Charge; however, if you wish to process your transactions over the internet instead of a dial-up phone line, then there may be an additional setup fee incurred by you from X-Charge.

How long does the authorization take through X-Charge ?  There are several steps involved

  • you contact X-Charge
  • X-Charge sends you a form to fill out (you should ask to do this step over the phone)
  • X-Charge sends you a Merchant Account application
  • X-Charge sends you a welcome package which includes software
  • You install the X-Charge software on your computer and call them to setup an appointment for testing.  The X-Charge program can be tested without the Inventek™ POS application, they have all of their own windows for processing cards on a standalone basis.  This makes the testing and setup of their software pretty simple.

The process can go along pretty quickly and we've found X-Charge to be responsive to phone calls (they operate 24 hours a day, 7 days per week), but we'd suggest you plan for 2 calendar weeks of time to allow for scheduling conflicts, missed calls, etc. 

 

 

 

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