Terms & Conditions
• The hardware trade-in offer will commence as of the date of the first payment for the Technical Support Plan.
• If an account has been defaulted, the trade-in plan and all other service benefits will resume as soon as the account is brought up to date. No exceptions.
• If a Customer cancels the service plan before the year is finished, the Hardware Trade-in Plan WILL NOT be granted. In order to receive the trade-in, the customer MUST have been subscribed for an entire year (12 months) and the account must be up to date.
• Customers may choose to cancel the service plan at any time. A 30 day notice is required.
• Customizations are limited to reasonable modifications. These modifications are subject to our approval.
• When a customer claims the trade-in at the end of the year (12 months and 1 day from when the service plan went into effect, or when 12 payments have been received), the customer can choose to have his computer exchanged for a new computer that will have the latest hardware available at that time. Once the trade-in has been confirmed, we will ship out the new computer. Once the new machine is received, the customer will send the old computer to our offices. For the transaction to take place, we will need a credit card number and will charge said account $600.00 in the event that the customer does not return the old machine within 3 weeks. The machine must be in fair condition with no physical damage. The customer should insure and package the machine accordingly, as we will not be responsible for lost or broken merchandise. The machine must be the originally purchased machine with the originally purchase hardware.
• If the customer chooses to continue with the support plan, at the end of the second year the customer may choose to exchange the computer again or may choose to exchange the Point of Sale Peripherals (Cash Drawer, Receipt Printer, and Barcode Scanner). Every year anniversary, while subscribed to the support plan, the customer will have the option to do the trade-in as has been described. The trade in plan works in yearly increments. Meaning, for example, if a customer has been subscribed for one and a half years, and then cancels, he is not eligible for the second year trade-in.
• Customers will have access to all updates and upgrades to the Point of Sale System as well as relevant software while they are subscribed to the service plan.
• Customers will have access to a toll free number that they may use to reach us only while subscribed to the service plan.
• Each store is considered a SEPARATE customer. Each store must pay for individual service plans.
• While the customer remains in the support plan, equipment is under manufacturer's warranty. Faulty equipment will be replaced, no questions asked as long as the equipment is in its original pieces (not physically broken caused by physical damage). The equipment must be the originally purchased equipment. Replacements will be sent using standard US Mail Service.
